SPRINGFIELD park

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Campsite Disclaimer and Terms for Booking


Our Agreement with You provides:

 

• Information you will need to know before you book;

• A step by step guide to booking your break;

• Payment arrangements;

• Information about arriving, staying and departing from our Campsite

• Information we will need to know about you and your party ;

• Change and cancellation arrangements; and contact arrangements.

 

A. To book your break

 

A1. Please:

• read Section C which contains important information you need to consider before you book.

• telephone our Reservations Team on 01923 850 317.

• note that you must be over 21 to make a booking.

 

A2. Booking more than 10 weeks ahead

A deposit payment of 30% of the total cost of your break is required to secure your booking. This is due immediately if paying by credit/charge or debit card or within 10 days of making your reservation if paying in any other agreed way. The balance must be paid 10 weeks before the start of your break. Any balance may be paid via paypal. Please contact us for an invoice or by calling 01923 850 317


Your deposit is a non-refundable booking fee covering the administrative costs we incur in processing your reservation.

Alternatively, you may pay the full cost of your break at this point.

Please note the pricing information contained in Section B and the change and cancellation arrangements in Section H.

 

A3. Booking less than 10 weeks ahead

Full payment by invoice is required at the time of making your reservation. This may be online, or by visiting us.

 

A4. Paypal payments

Payment by paypal incurs an additional non-refundable charge of 4% of the total amount due. Payment by paypal confirms that you accept this additional charge. No such charge applies to cash payments made by visiting us.

 

A5. Other payment methods

Cheques can only be accepted if received more than 10 weeks before your arrival date.

All cheques, postal orders must (as applicable):

• be made payable to V Jashapara;

• have the booking dates (quoted on the Confirmation) written on the reverse;

• be sent to: Guest Payments, Springfield Park, Old Parkbury Lane, St Albans, Hertfordshire, AL2 2DY;

• be sent by registered post; and

• be received and cleared to us within 10 days of making your telephone reservation or your reservation will be cancelled without notice.

 

We do not accept cash or post-dated cheques by post.

 

Payments sent by post will be processed on the day they are received and will not be held until the due date. We are not responsible for any payment lost in the post.

 

A6. Confirming your booking and payment

We will send you, either electronically or by post, a Confirmation showing the price for your break and any additional charges. It will also detail payments received and due. Please check the details on the Confirmation carefully. If any of the details are wrong, or change, especially your address, you must inform our Reservations Team as soon as possible.

 

You must also ensure that you pay any amount required in accordance with the Confirmation payment schedule. If you do not, we will have the right to cancel your reservation and keep or claim your deposit (as it is a non-refundable booking fee). We do not send reminders for any payments.

 

A7. Our agreement

A contract (our agreement) is formed when we receive the Required Payment and you have received a Confirmation. This will be deemed to be 24 hours if sent electronically and within 10 days if sent by post. If you do not receive a Confirmation within these timescales, please contact us immediately.

Required Payment means either the required deposit or the full amount due for your break.

Our agreement with you binds you, (the person named on the Confirmation), and all members of your party, including children and any day visitors. You must ensure that all members of your party are aware of, and accept all of this agreement. Our agreement continues until the last member of your party has left the Campsite, including any extension to your stay and for such time afterwards as may be necessary

 

B. The Price of Your Break and What it Includes

 

B1. The most up to date prices for accommodation and activities are shown on our website. Any prices shown on our website or other communications are subject to regular review and may change. The agreed price for your break will be quoted when you make a reservation and will be shown on the Confirmation.

 

B2. This price includes:

• Use of your pitch for the maximum number of guests you have indicated when booking;

• The toilet faculties, and free car parking.

 

B3. The price does not include:

• Use of facilities and activities not included within your break, for example Archery. Additional charges and different booking arrangements apply - separate agreements will be formed for these items.

 

B4. Additional charges

Charges for dogs:

We have a small number of spaces available where we can accommodate up to two dogs provided this is agreed by us at the time of booking, you comply with the requirements set out in paragraph F18 and you pay the appropriate additional charge (please contact the Reservations Team for prices).

 

C. Important Information Before You Book

 

C1. Special requirements and disabilities

We welcome guests with restricted mobility, a disability, medical or particular care requirements. We aim to ensure that our services are as accessible as reasonably possible so it is important that we are fully appraised of any needs, requirements and conditions prior to any booking being concluded. Please ring us and we will be happy to discuss with you availability, suitability and potential reasonable adjustments, including any requirement for a guest to be accompanied by someone who is able to provide for any particular needs they may have over and above any reasonable adjustments we are able to make. A risk assessment might be required prior to confirming a booking or allowing participation in certain leisure activities.

 

We rely on the information you provide to help us anticipate and satisfy your needs. We therefore require you to update us with any change in circumstances prior to and during your stay.

 

C2. Medical Assistance

Our First aider can provide general first aid and limited medical assistance. As such it will often be necessary for a guest to be able to administer or attend to their own medical need or have someone accompany them who can do so.

 

C3. Groups, organisations and institutions

Where a party or a booking consists of four or more pitches or is to include members from an organisation/institution/similar body or those benefiting from activities organised by third parties, for example, charities, local authorities, NHS trusts and the like, you must provide the following before we can confirm your booking;

• the name and type of organisation/institution etc. (if applicable);

• any other information we may reasonably require.

Where the majority of the party is under 21 or includes any person(s) who are normally closely supervised, there must be sufficient capable and responsible adults over the age of 21, in every accommodation unit to provide adequate supervision for the party and each member of it. One such identified person must be present for the duration of the break and accept overall responsibility for the whole party. The name and contact details of this person must also be confirmed on arrival.

If we incur costs in providing assistance or supervision to your party we reserve the right to claim compensation from you in accordance with paragraph F22.

In order to preserve our family environment, we do not permit “stag/hen” parties nor adult fancy dress on the Campsite

 

C4. Information about your party

We have the right to obtain the name, age, address and gender of each member of your party before confirming your booking or at any time. You (the booker) must be a member of your party unless we agree otherwise. Failure to provide us with full details of the make up of your party prior to your arrival may result in access being delayed or denied.

 

C5. Gifts, prizes or promotions

You may not advertise, use, give or resell your break or any promotional discount or offer to do so (for profit or otherwise) or use it in connection with a competition, promotion, business and charitable or any other similar venture without our express advance written permission.

Please note our rights to cancel for breach of these terms in paragraph H4.

 

D. Before You Arrive

 

D1 Please complete a registration form detailing all members of your party on arrival. The person making the booking shall be deemed to be the person in charge of the people attending and as such, the person responsible to Springfield Farm for the observance of these Terms and Conditions. The person making the booking or his responsible representative is to be personally present during the period of booking. The person making the booking shall be responsible for their visitors, including their safety and well-being whilst attending the campsite.

 

D2. We recommend that, where possible, you pre-book any activities (see paragraph F6).

 

D3. Please check our website www.springfieldpark.webs.com before you leave home for all the latest information and any particular circumstances that apply to your break.

 

D4. You should inform us immediately if, within 4 weeks prior to your arrival date or during your break, any member of your party has, or develops, an infectious or contagious medical condition. If so, we have the right to:

• refuse to accept your booking; or

• cancel your break; or

• ask any member of your party to refrain from taking part in certain activities; or

• ask any member of your party to leave the campsite immediately, should we, at our discretion consider it necessary to protect the health of other guests, staff or the general public.

You should also advise our First Aider of any other special medical circumstances, such as a member of your party being terminally ill. Such information will be treated sensitively.

 

E. Arrival

You may arrive from 12pm on your arrival date and are welcome to use the campsite facilities from that time.

There are restrictions on the access and parking arrangements for larger vehicles at the campsite. Please contact us on 01923 850 317 for further information. Caravans or mobile homes are not permitted on our campsite.

 

F. Whilst On The Campsite

 

F1. Our aim

Our aim is to provide a relaxed break suitable for families in a natural environment. To ensure the maximum enjoyment of your break and that of all our other guests you must comply with all of the requirements in this agreement. We draw your particular attention to the paragraphs below and to the safety and other information you will receive on or before arrival. You must also note and comply with all verbal or written guidance, especially safety guidance supplied to you by us or one of our staff. You must comply with all notices.

 

F2. Important information and updates

Important information, guidance and updates will be given on arrival. Facility and activity timings are an indication only and may vary from time to time.

 

F3. Behaviour and compliance with this agreement

You are responsible for the behaviour of all members of your party.

Behaviour should be in keeping with the family environment and should not be excessive, noisy or disruptive, especially at night. Offensive or illegal behaviour will not be tolerated and may result in the police being involved. Offensive or aggressive behaviour or language towards our staff is not acceptable. We may ask you and/or any member of your party to leave immediately if your conduct results in police attendance or is considered by us to be inappropriate; likely to cause harm; or impair the enjoyment, comfort or safety of anyone; or is likely, in our belief, to breach any of this agreement. No refunds or compensation will be given in these circumstances and we reserve the right not to accept any future bookings from you or any member of your party.

 

F4. Children’s supervision & parental responsibility.

There must be at least one capable and responsible adult over the age of 21 with ever party.

You are responsible for the supervision of all members or your party under the age of 21.

This is particularly important when close to waterways. Parties who we feel are not supervising their children responsibly may be asked to put appropriate arrangements in place or to leave the relevant facility. Children’s activities are unsupervised unless otherwise stated and therefore we ask the carers to be aware of where their children are at all times.

 

F5. Child protection

It is our policy to investigate any incident or allegation of concern, or assist any proper enquiries about a child in our care or staying at our campsite and to refer the matter to an appropriate external organisation should we consider it necessary/appropriate.

 

F6. Facilities and activities

• A range of facilities and activities which you may purchase separately are detailed on our website. These may be booked before your break or following your arrival at the campsite.

• All facilities and activities (including those contained within the price of your break) are subject to availability.

• We operate a “first come-first served” policy so we cannot guarantee that you will be able to book a particular facility/activity for a specific time or at all.

• All Activities take place outdoors are provided subject to appropriate weather conditions prevailing at the time the activity is to take place.

• During winter months the programme of Archery may be limited.

• Additional facilities may be available from time-to-time and will be advertised.

• We will not pay compensation where facilities/activities are unavailable or fully booked except where paragraph H4 applies.

• You must ensure that any activity or facility selected by any member of your party is suitable for those who are taking part.

• You must arrange supervision for children under 12 taking part in activities or using facilities unless we have agreed to supervise.

• We will not accept activity bookings from children under 12 and only from children over 12 at our discretion. They will be deemed to have consent from you and their parent/guardian to book and participate in the activity concerned. It will also be deemed that the activity is suitable for them.

 

F7. Security of your property

We draw your special attention to the following:

• Your personal belongings are your responsibility during your break with us.

• Vehicles parked on our property are subject to very limited security cover only. You must lock your vehicle securely and remove all valuable items on parking. VEHICLES AND CONTENTS ARE LEFT ENTIRELY AT OWNERS RISK

• The Police have notified us that personal cycles are particularly vulnerable in the nationwide problem of cycle theft. If you choose to bring your own cycle we strongly recommend that you obtain adequate insurance for it.

• Appropriate insurance is strongly recommended.

• We accept no liability for any accident, loss or damage to your property unless such loss, damage or accident is demonstrably due to our negligence or that of those for whom we are legally responsible.

• We will offer reasonable help to assist you in tracing lost items.

 

F8. Food and beverages

Food, and beverages are provided subject to availability and are not guaranteed. Certain of the food and drinks outlets at our Campsite are operated by third parties and separate contracts will be made with each of them. Any issues concerning your dining experiences should be directed to the relevant provider in the first instance.

 

F9. Environment

Please keep to prepared roads, paths and tracks at all times and treat all property and facilities carefully and appropriately.

 

F10. Pitches

You must leave your pitch in a clean and tidy condition on departure.

We reserve the right to allow gardeners to complete works around the campsite from time to time.

 

F11. Electrics facilities

We do not offer electrics.

 

F12. Improvements & maintenance

As we continually improve our facilities on our campsite you may find that:

• new facilities are on offer;

• listed facilities are temporarily closed for maintenance and/or improvement;

• different equipment is provided to that described in our brochure or other communications.

 

F13. Safety

You are required to follow any safety advice provided to you. Please note in particular:

• Barbecues are only permitted within allocated areas

• Take particular care not to do anything which might cause a fire - dispose of cigarettes and barbecues responsibly.

• Fireworks may not be brought onto or used at our Campsite.

• Do not enter or attempt to use any facility that is closed.

 

F14. Driving on the campsite & parking

Guests’ vehicles may not be driven onto the camping area and must be parked within the car park.

At all times please keep within the 10 mph speed limit.

Please use great care when driving. Sleepers, boulders, logs and posts are placed to prevent damage to the pathway and unauthorised parking. No liability is accepted for any damage caused by these markers unless due to our negligence.

All vehicles should be parked in specified areas. Vehicular access is required for emergency services. We will not be liable for any damage caused to your vehicle if it is not parked in a specified area and it obstructs an emergency service vehicle.

 

F15. Legislation & licensed premises

We do not serve or sell alcohol to anyone.

 

F16. Smoking Policy

Smoking is not permitted in any buildings (toilets and showers)

 

F17. Natural inhabitants

Please note and remember that our campsite is in a forest setting that is the natural habitat of a variety of native creatures such as rabbits, deer, foxes and a vast variety of birds. Please respect the inhabitants.

 

F18. Dogs/Pets

We may allow dogs at our desecration:

If we do, then you must ensure that:

• as a minimum, each dog has a current annual vaccination for distemper, canine hepatitis, leptospirosis and parvo virus;

• each dog is properly supervised, is not dangerous and does not cause a nuisance or threat to anyone;

• Dogs (except assistance dogs) are not permitted in any building. They must be kept on a lead at all times when at the campsite, and you must ensure they use the designated dog toilets.

If we, in our sole and reasonable discretion, consider your dog to be dangerous or to be causing a nuisance, harm or threat to anyone, or to be likely to do so, we may ask you to remove it from the campsite (without refund or compensation) or have it removed to kennels at your expense. No other pets are permitted.


F19. Dangerous items

No shotgun, knife, firearm, air weapon, archery equipment, fireworks (including sparklers), illegal substances or similar item may be brought onto our campsite under any circumstances by you or anyone in your party.


F20. Noise

As there is an aggregate company close by, you may experience noise from time-to-time. This is beyond our control.


F21. Photography

Photography (still, digital and video) is not permitted in any changing areas within our Campsite. Only non-intrusive photography of your own party and friends is permitted in our campsite. You may not carry out photography for commercial purposes, publication or similar purposes in any part of our campsite.


F22. Compensation payable by you

By booking you agree that we have the right either during or after your stay to recover from you, whether via the credit/charge or debit card used to pay for the break or otherwise, the costs of:

• any compensation we may pay to others, and/or

• any other costs, fees or levies which we may incur,

resulting from your action or inaction and from any breach of this agreement.


G. Departure

You must vacate your accommodation and return any hired equipment by 12 pm at the latest on your day of departure.


H. Changing or Cancelling Your Booking


H1. Changing your booking

You may change your booking with us for any reason provided the change is made 10 weeks or more before your holiday start date. Each change is subject to availability and an amendment charge to cover our administration costs.

You may only change your holiday start date once and you must select your new start date within 8 weeks of requesting the change, otherwise the change will be treated as a cancellation and a fee will apply (see paragraph H3).

Please note that any change of date, will be likely to involve a change in price of your break and an amendment charge being payable. The price payable is the greater of i) your original holiday cost; or ii) the price for your revised holiday change which applies at the time of your change. No difference will be refunded except where a change of date results in a lower price.


H2. Prevented from taking your break

If you are prevented from taking your break, please contact our Reservations Team at the earliest opportunity. We will do our best to assist. You may not, under any circumstances, transfer your booking to anyone without our consent. We will not consent to a transfer where the person or party concerned does not meet our requirements.


H3. Cancellation by you

You may cancel your break at any time. However, a fee will be charged as follows:


Number of weeks before arrival                   Cancellation Charge as % of

date that notification is received                    total break cost 
More than 10                                                     Full deposit due
More than 8 but not more than 10                 50% 
More than 4 but not more than 8                   75%
4 weeks or less                                                100%


Please note that some separate charges, such as credit/charge card charges and paypal fees, are non-refundable.

In order to cancel your break, please telephone us on 01923 85 03 17 (Mon-Fri, 9am-5.30pm).


H4. Cancellation and changes by us We have the right, at our sole discretion, to refuse to confirm any reservation. Where we have indicated that we will not accept a booking from you or accept your presence on any of our campsite, we reserve the right at our sole discretion to cancel any booking you may have made or refuse to allow you to enter any of our campsite or to ask you to leave our premises. If we do so (subject to the provisions of the paragraph below) we will refund any payment made but will not pay any compensation.

We have the right to cancel your booking, or to instruct you or your party to leave the campsite immediately, without compensation or refund, should you or any of your party not comply with this agreement, particularly terms relating to behaviour and conduct.

If we are aware in advance that:

• 25% or more of the amenities on the campsite are not available, and as a result, there would be a material impact on your break, we will offer you the following options, subject to availability:

• change your holiday start date,

• continue with your break, or

• cancel your break with a full refund (without cancellation charge).

If you elect to change your holiday start date the price applicable for the changed start date shall be that which applied at the time you made your original reservation. Should you elect to visit at the original time we will offer you reasonable compensation for this inconvenience, this amount will be communicated to you to assist with your decision-making.


H5. Refunds

Credit/charge or debit card payments will be refunded via the same card number or to the relevant travel agent less any non-refundable deposit and any other non-refundable amounts. Cheque refunds will be made to the person named on the Confirmation.


I . Important Information


I 1. Your principal contract is with Springfield Park


I2. Accommodation at our campsite is currently being upgraded as part of a rolling programme. This means that we accept your preference request for a particular location on the basis that it is subject to availability at the time of your stay. Should the chosen accommodation not be available at the time of your stay we will act reasonably in offering you either the nearest available equivalent or an alternative option which may mean a higher or lower price is payable.


I3. All the information we collect and hold about you and members of your party will not be stored in any computer and other filing systems. We collect and keep information about you and members of your party to enable us to submit our invoice to the Inland revenue for own tax purposes and no other reason. We do not give your information to any third party.


I4. Photographs in promotional material are for guidance only.


I5. We do our best to ensure that published information is correct when it goes to press. Please refer to our website (www.springfieldpark.webs.com) for the most up to date information.


I6 This agreement and any dispute between us will be governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the Courts of England and Wales over any matter arising out of our agreement or your visit. You may choose to submit to the law and jurisdiction of Scotland or Northern Ireland if you are resident there. We must both act reasonably in selecting or agreeing any jurisdiction including any forum for dispute resolution.


I7. Your stay will not give rise to any tenancy agreement between us.


I8. Should any part of our agreement be deemed by law to be void, the remainder of this agreement will, if capable, continue in full force and effect. The headings in this agreement are included for convenience only and shall not affect its interpretation or construction.


I9. In all cases our liability to you for the total of all claims arising out of your break with us is limited to the cost of your booking less any insurance, cancellation, amendment or separate charges. We will not be responsible for any matters that result from any unforeseeable and unforestallable events that are beyond our control.


I10. Springfield Park shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect, or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party, as a result of, or which may be attributable, directly or indirectly, to your access and use of Springfield Park or its facilities.


J. Can we help?


J1. Any assistance you require or concerns should be brought to our attention immediately to a member of staff or to Guest Services. We aim to give prompt assistance to you if you are in difficulty and aim to respond promptly to any concerns you raise so that you can continue to enjoy your break.

>Please note that we are not responsible for any matter of which you were aware and which you did not bring to our attention during your break.


J2. Any reported matter which has not been resolved during your break should be advised in writing to the Guest Services Executive at Springfield Park, Old Parkbury Lane, St Albans, Hertfordshire, AL2 2DY within 28 days of the end of your break. In such cases, we will only correspond with the person named on the booking. We will not enter into further correspondence on any matter resolved during your break and accepted as such by you.

And Finally.........!


If you have any questions we will be glad to assist you.


Please telephone our Reservations Team on 01923 85 03 17


Please be aware that at Springfield Park, we are trying to offer you a great relaxed stay and have tried our best to provide you with a great natural environment for everyone to enjoy. You are solely responsible for your own and your parties safety and well-being. By signing this form, you acknowledge, understand, accept, and agree that any form of outdoors activities can be dangerous and can cause serious bodily injury and possibly death.


Our risk assessment shows:

* small amount of rabbit holes where you can trip and sprain you ankle

* a stream close to the campsite which at the deepest is around 2 feet deep - therefore we recommend parental supervision for all children

* branches potentially could fall onto a tent if it is positioned under a tree

* children need to be supervised by parents around the open fire at all times

* stinging nettles around the campsite are important for wildlife, however, parents are recommended to supervise their children at all times - if they are play close to the nettle patches.


The owner, nor staff of Springfield Park can not be held responsible or liable in any way for the actions of any camper - including you – throughout your stay. All attendees come to Springfield Park at their own risk and are solely responsible for any damage to their property, and/or any injury to themselves or their guests. By signing this form, you affirm that you understand this disclaimer and that you knowingly and voluntarily agree not to bring any type of claim arising out of or related to your visit to Springfield Park.

Unfortunately due to there being a compensation culture in America which stifles business and having created a society in which individuals are constantly in fear of being sued and slowly trying to spread to the UK, we have to insist that everyone in charge of the booking having to sign our Campsite Disclaimer on arrival for your group.


By booking a pitch, it will be assumed you agree with these terms. We may ask you to sign this form on arrival so please have this form printed and bring it with you to confirm your agreement to our Disclaimer form and in particular section I10. This way, we can spend less time filling in forms when you arrive. We will show you the area, and as we have a very relaxed atmosphere here - if you need help to set up your tent or require anything else please feel free to ask.


Name of Camper:_____________________________________________________________

Arrival Date:_________________________        Departure Date: _________________________

Signature:_______________________________            Date:___________________________